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The National Consumer Disputes Redressal Commission’s Justice RK Agrawal and Dr SM Kantikar observed that “no doubt that women are very cautious and careful with regard to their hair” and “spend a handsome amount on keeping the hair in good condition”. 
 “They are also emotionally attached to their hair. The complainant was a model for hair products because of her long hair. She has done modeling for VLCC and Pantene. But due to hair cutting against her instructions by the opposite Party No.2 (ITC Hotels Ltd), she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model”, the order stated.

 The complainant was planning on continuing with her modelling assignments which were mainly related to hair products and was also offered a movie role. Noting that she was also working as a senior management professional and earning a decent income. “She underwent severe mental breakdown and trauma due to negligence of the Opposite Party No.2 in cutting her hair and could not concentrate on her job and finally lost her job. This apart, the Opposite Party No.2 is also guilty of medical negligence in hair treatment. Her scalp was burnt and still there is allergy and itching due to fault of the staff of Opposite Party No. 2”, according to the order.
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